Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Senstone: Senstone (Scripter) is a wearable voice-recorder pendant/clip with a companion app that transcribes spoken notes into text, summarizes them, and syncs them to your phone. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Senstone when dictating notes and reminders hands-free for busy professionals and students matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Senstone (Scripter) is a wearable voice-recorder pendant/clip with a companion app that transcribes spoken notes into text, summarizes them, and syncs them to your phone.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Senstone, currently sold as the Scripter, is a wearable voice assistant: a small device worn as a clip or pendant that lets you capture spoken notes, ideas, and dictations hands-free without reaching for your phone. Pressing the device records your voice, which its companion app then transcribes into text, organizes, stores, and lets you share. The platform handles voice-to-text in 12+ languages, including English, French, German, Arabic, and Ukrainian, and uses AI to clean up transcripts with punctuation and titling. Beyond plain transcription, the app generates summaries and action items, recognizes keywords, and can create lists and reminders via hashtags. The device syncs continuously with your smartphone and stores recordings locally when out of range, and notes can be shared to apps like Gmail. It is aimed at professionals, students, writers, and anyone who wants to capture thoughts on the move and turn them into searchable text. Senstone positions Scripter as an on-demand, pick-and-choose alternative to always-on life-logging wearables, emphasizing long battery life and selective recording.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Senstone is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Senstone |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Wearable clip/pendant device for hands-free voice capture |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Voice-to-text transcription in 12+ languages |
| Team usage | Automated quality management and scoring across all calls | AI-generated summaries and action items from notes |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Keyword recognition with lists and reminders via hashtags |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Continuous sync to companion app with offline on-device storage |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Sharing of text and audio notes to apps like Gmail |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Senstone
Choose Senstone if you need capturing ideas, to-dos, and voice memos on the go and converting them to text — strengths include hands-free, always-on-you capture without pulling out a phone.
Cresta
Senstone
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Senstone is strong for capturing ideas, to-dos, and voice memos on the go and converting them to text. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Senstone is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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