Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Scriber GPT: AI audio and video transcription tool for meetings, interviews, and webinars with speaker detection and subtitle export. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Scriber GPT when producing subtitles from webinar and meeting recordings matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI audio and video transcription tool for meetings, interviews, and webinars with speaker detection and subtitle export.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Scriber GPT is an AI-powered transcription service that turns audio and video files into text, built on Whisper-based speech recognition. It accepts common formats such as MP3, MP4, WAV, and M4A and is positioned for transcribing podcasts, interviews, meetings, lectures, webinars, voice notes, and YouTube videos. The platform offers speaker diarization that distinguishes between multiple speakers and labels them, along with timestamps to make transcripts easier to read, edit, and share. Finished transcripts can be exported to PDF, DOCX, TXT, and the SRT subtitle format, and after transcription users can translate content into other languages while preserving speaker labels and timestamps, with exports available as TXT, SRT, VTT, DOCX, or PDF. Scriber GPT supports a large number of languages and maintains dedicated workflows for specific use cases including interviews, webinars, and professional sectors. The service offers a free tier with a limited number of minutes and paid options for higher volume and additional workflow tools, and it is presented as an actively operating product. It targets researchers, journalists, content creators, and professionals who need accurate, captionable transcripts. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Scriber GPT is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Scriber GPT |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | AI transcription for audio and video across many file formats |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Speaker diarization with labeled speakers and timestamps |
| Team usage | Automated quality management and scoring across all calls | Subtitle export in SRT plus PDF, DOCX, and TXT |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Translation of transcripts while preserving speaker labels and timestamps |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Dedicated interview and webinar transcription workflows |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Support for 90+ languages |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Scriber GPT
Choose Scriber GPT if you need transcribing job and research interviews with labeled speakers — strengths include covers meetings, interviews, and webinars with speaker-labeled output.
Cresta
Scriber GPT
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Scriber GPT is strong for transcribing job and research interviews with labeled speakers. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Scriber GPT is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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