Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. ScribeBuddy: AI transcription and subtitle tool that converts audio and video to text, generates subtitles, and translates across many languages. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and ScribeBuddy when generating multilingual subtitles for podcasts and video content matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI transcription and subtitle tool that converts audio and video to text, generates subtitles, and translates across many languages.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
ScribeBuddy is an AI-powered transcription platform that converts audio and video content into text and subtitles across more than one hundred languages. Users upload recordings or capture live speech, and ScribeBuddy returns a transcript with speaker recognition and timestamps, which can then be summarized, translated, or turned into subtitle files for accessibility and wider reach. The service is positioned for a broad range of source material, including video files, podcasts, meetings and interviews, lectures, voice memos, and YouTube videos, making it relevant to creators as well as professionals who need records of conversations. Beyond core transcription, ScribeBuddy offers AI summaries that distill key information from a recording, real-time live transcription, and translation into a large set of languages so the same content can be repurposed for international audiences. It is available across platforms including iPhone, Android, Mac, and Windows. ScribeBuddy provides a free option for short files alongside pay-as-you-go and paid plans, lowering the barrier for individuals to try the tool before committing while still scaling to larger transcription and subtitling workloads for teams handling meetings, interviews, and media content. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); ScribeBuddy is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | ScribeBuddy |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | AI transcription of audio and video with speaker recognition and timestamps |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Subtitle generation for accessibility and content repurposing |
| Team usage | Automated quality management and scoring across all calls | Translation across a large set of languages |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | AI summaries that distill key information from recordings |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Real-time live transcription of speech |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Cross-platform availability on iPhone, Android, Mac, and Windows |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
ScribeBuddy
Choose ScribeBuddy if you need transcribing meetings and interviews into searchable text — strengths include handles meetings, interviews, podcasts, and lectures in one tool.
Cresta
ScribeBuddy
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while ScribeBuddy is strong for transcribing meetings and interviews into searchable text. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and ScribeBuddy is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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