Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Screenpipe: Screenpipe is an open, local-first desktop app that records your screen and audio, transcribes calls on-device with Whisper, and auto-generates meeting summaries with action items. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Screenpipe when building a searchable, private record of meetings and screen activity to recall past discussions and decisions matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Screenpipe is an open, local-first desktop app that records your screen and audio, transcribes calls on-device with Whisper, and auto-generates meeting summaries with action items.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Screenpipe is a local-first, source-available desktop application that continuously captures your screen and audio to build a private, searchable AI memory of your computer activity. For meetings, it records microphone and system audio in the background and transcribes in real time using OpenAI's Whisper model running locally, so calls from any app that plays through your speakers, including Zoom, Google Meet, Microsoft Teams, and Slack huddles, are captured without a bot joining the call. It supports speaker diarization and many languages. When a meeting ends, a meeting-summary pipe can generate structured notes, including a short bullet summary, action items per person, and decisions plus next steps, and write them to destinations such as Obsidian, Notion, or Apple Notes. Because capture, text extraction, transcription, and search can run entirely offline, data stays in a local database on your device, with options to redact PII and exclude specific apps or windows. Screenpipe also runs as an MCP server, letting AI assistants query your history. It is aimed at engineers, researchers, and privacy-conscious professionals. It runs on macOS, Windows, and Linux.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Screenpipe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Screenpipe |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | On-device screen and audio recording that captures system audio from any app, including Zoom, Google Meet, Teams, and Slack huddles |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Local real-time transcription using OpenAI's Whisper model, with speaker diarization and multi-language support |
| Team usage | Automated quality management and scoring across all calls | Automatic meeting summaries with bullet recap, action items per person, and decisions plus next steps |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Writes structured notes to destinations like Obsidian, Notion, and Apple Notes via configurable pipes |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Fully offline operation with local storage, on-device PII redaction, and app/window/URL exclusions |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Runs as an MCP server so AI assistants and clients can query your screen and audio history |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Screenpipe
Choose Screenpipe if you need automatically capturing and summarizing video calls across zoom, meet, and teams without a meeting bot — strengths include privacy-first: capture, transcription, and search can run entirely on-device with no cloud dependency.
Cresta
Screenpipe
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Screenpipe is strong for automatically capturing and summarizing video calls across zoom, meet, and teams without a meeting bot. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Screenpipe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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