Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Rimo Voice: Japanese AI meeting assistant by Rimo LLC that joins calls via a recording bot, transcribes in 30+ languages, and generates minutes, with data stored in Japan. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Rimo Voice when multinational teams in japan needing multilingual transcription matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Japanese AI meeting assistant by Rimo LLC that joins calls via a recording bot, transcribes in 30+ languages, and generates minutes, with data stored in Japan.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Rimo Voice is an AI transcription and meeting-minutes service developed by Rimo LLC, a Japan-based company, with a strong focus on accurate Japanese-language recognition. It is optimized for Japanese, handling kanji, katakana, punctuation, and specialized or company-specific terminology through dictionary registration, while also supporting more than 30 languages for multinational teams. Rimo Voice can join online meetings through a recording bot across Zoom, Google Meet, Microsoft Teams, and Webex, or transcribe uploaded recordings. It provides real-time, high-precision transcription, automatically generates summaries and suggested next actions, separates statements by speaker, and removes filler words such as "um" and "uh." Teams can collaboratively edit meeting minutes in real time and manage them centrally in shared folders, and the service integrates with CRM systems such as Salesforce and Microsoft Dynamics 365. On security, meeting data is stored within Japan by default (with US or EU storage available on request), and the service holds ISO 27001 and ISO 27017 certifications, with encryption, IP restrictions, and single sign-on. Rimo Voice is best for Japanese organizations and multinational teams operating in Japan that need reliable Japanese transcription and AI-generated minutes. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Rimo Voice is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Rimo Voice |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Recording bot for Zoom, Google Meet, Teams, and Webex |
| Standout feature | Conversation intelligence analyzing 100% of interactions | High-precision Japanese transcription with custom dictionaries |
| Team usage | Automated quality management and scoring across all calls | Support for 30+ languages |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | AI summaries, next actions, and filler-word removal |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Real-time collaborative editing of minutes |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Data residency in Japan with ISO 27001/27017 certification |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Rimo Voice
Choose Rimo Voice if you need japanese companies automating meeting minutes — strengths include strong japanese-language accuracy and terminology handling.
Cresta
Rimo Voice
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Rimo Voice is strong for japanese companies automating meeting minutes. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Rimo Voice is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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