Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Revenue.io: Salesforce-native revenue platform unifying conversation intelligence, sales engagement, a dialer, and real-time coaching. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Revenue.io when coaching reps in real time during live conversations matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Salesforce-native revenue platform unifying conversation intelligence, sales engagement, a dialer, and real-time coaching.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Revenue.io is a Salesforce-native revenue execution platform that combines conversation intelligence, sales engagement, a sales dialer, and real-time guidance in a single system. For meetings and calls, the platform automatically records and transcribes conversations, then applies AI analysis to surface topics, objections, competitor mentions, and next steps, writing results back to CRM records so reps avoid manual data entry. A real-time coaching capability surfaces guidance and prompts to reps during live calls rather than only after the fact, helping them handle objections and follow approved messaging. A mobile capability lets field reps capture in-person meetings, generate transcripts and summaries, and sync insights to Salesforce. Because it is built natively on Salesforce, activity, calls, emails, and meetings are logged directly in the CRM, and managers can use call libraries, scoring, and analytics for coaching across the team. Revenue.io is aimed primarily at mid-market and enterprise Salesforce-based sales, revenue operations, and enablement teams that want to consolidate several point tools into one platform. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Revenue.io is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Revenue.io |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Automatic call and meeting recording with transcription |
| Standout feature | Conversation intelligence analyzing 100% of interactions | AI conversation analysis (topics, objections, competitor mentions, next steps) |
| Team usage | Automated quality management and scoring across all calls | Real-time, in-call coaching and guidance |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Native Salesforce activity logging and CRM sync |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Integrated sales dialer and engagement workflows |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Mobile capture of in-person meetings |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Revenue.io
Choose Revenue.io if you need recording and analyzing sales calls and meetings inside salesforce — strengths include native salesforce integration keeps activity and meeting data in the crm.
Cresta
Revenue.io
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Revenue.io is strong for recording and analyzing sales calls and meetings inside salesforce. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Revenue.io is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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