Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Relaw: AI legal platform for law firms that combines an AI notetaker, drafting, and client intake to capture and summarize client meetings. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Relaw when generating action items and follow-ups from attorney-client conversations matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI legal platform for law firms that combines an AI notetaker, drafting, and client intake to capture and summarize client meetings.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Relaw is an AI legal software platform built for solo practitioners and small to mid-sized law firms that want to reduce administrative work around client meetings and matter management. Its AI Notetaker is trained on legal-domain language and is designed to transcribe and summarize conversations across video calls, phone calls, and in-person meetings, surface action items, and attach the resulting notes to the relevant client file. The notetaker sits alongside Relaw's other modules: an AI drafting assistant that works inside Microsoft Word using client context, a Smart Intake portal with no-code customizable intake forms that feed captured data into downstream workflows, and a no-code document automation system for generating documents from templates. The platform is positioned for client-services legal work such as intake and consultation calls rather than litigation depositions. Relaw highlights security and compliance through SOC 2 Type II certification, end-to-end encryption, and GDPR/CCPA alignment, and it offers onboarding support with customized intake forms and document templates for new firms. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Relaw is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Relaw |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | AI Notetaker that transcribes and summarizes video, phone, and in-person client meetings |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Legal-domain-trained summaries with action item extraction |
| Team usage | Automated quality management and scoring across all calls | Notes automatically linked to client files and matters |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Smart Intake: branded, no-code client intake portal with customizable forms |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | AI drafting assistant that works inside Microsoft Word using client context |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | No-code document automation for template-based generation |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Relaw
Choose Relaw if you need capturing and summarizing law firm client intake and consultation meetings — strengths include purpose-built for law firm workflows, including intake and consultation calls.
Cresta
Relaw
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Relaw is strong for capturing and summarizing law firm client intake and consultation meetings. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Relaw is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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