Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. RECPOINT: A slim AI voice recorder device paired with a companion app that transcribes, translates, labels speakers, and generates AI summaries with action items for meetings, calls, and interviews. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and RECPOINT when capturing and transcribing lectures or interviews for students and journalists matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
A slim AI voice recorder device paired with a companion app that transcribes, translates, labels speakers, and generates AI summaries with action items for meetings, calls, and interviews.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
RECPOINT (RECPOINT Note) is a pocket-sized AI voice recorder that combines a slim hardware device with a companion iOS, Android, and web app to capture and process spoken conversations. The credit-card-thin recorder uses dual MEMS microphones with noise cancellation to capture meetings, phone calls, lectures, and interviews, and offers a Smart Dual-Mode that switches between phone-call and in-person recording. Audio transfers to the app, where AI handles transcription across 100+ languages, in-app translation, and automatic speaker labeling that identifies who said what. From the transcript, the app generates AI summaries, action items and to-do lists, and mind maps using third-party large language models, with customizable summary templates for meeting minutes, lecture notes, or executive summaries. It is aimed at professionals, students, remote workers, freelancers, and anyone working across languages. Distinct points include the hardware-plus-app capture model, long battery life, on-device microphone array for distant audio, and cloud storage with encryption. The device is a shipping product sold directly and on Amazon.
Best suited for
Cresta is a free tier with paid upgrades (freemium); RECPOINT is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | RECPOINT |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Hardware AI voice recorder with dual MEMS microphones and noise cancellation for meetings, calls, and interviews |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Transcription across 100+ languages with companion iOS, Android, and web apps |
| Team usage | Automated quality management and scoring across all calls | In-app translation and live multilingual support |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Automatic speaker identification and labeling |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | AI summaries, action-item extraction, and to-do lists using third-party LLMs |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Mind maps and customizable summary templates (meeting minutes, lecture notes, executive summaries) |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
RECPOINT
Choose RECPOINT if you need recording and summarizing business meetings and client calls with action items — strengths include combines a dedicated portable recorder with full ai transcription, translation, and summarization in one ecosystem.
Cresta
RECPOINT
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while RECPOINT is strong for recording and summarizing business meetings and client calls with action items. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and RECPOINT is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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