Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Recap AI: An Apple-platform app that records, transcribes, and summarizes meetings, lectures, videos, and podcasts, with a chat-with-your-notes feature. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Recap AI when turning lectures or podcasts into searchable notes and summaries matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
An Apple-platform app that records, transcribes, and summarizes meetings, lectures, videos, and podcasts, with a chat-with-your-notes feature.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Recap AI is an AI note-taking and summarization app for Apple platforms that turns meetings, lectures, videos, and podcasts into transcripts and shareable summaries. Users can record audio or work from existing content, and the app produces searchable transcriptions along with summaries that highlight key points and action items. A chat feature lets users ask questions about their notes and receive answers with citations back to the source material, and one-click sharing lets recipients view and interact with notes without creating an account. The app is developed by Blacksheep Lab (Gray Matter Enterprise Inc.) and runs on iPhone, iPad, Mac, and Apple Vision, with iPod touch support as well. It emphasizes letting users stay engaged in a conversation or recording rather than taking notes manually, then surfacing insights afterward. Recap AI includes search across recorded material and references encryption and privacy protections for stored content. It is offered as a free download with optional paid upgrades for additional capabilities. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Recap AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Recap AI |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Summaries highlighting key points and action items |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Chat with your notes with cited answers |
| Team usage | Automated quality management and scoring across all calls | Records, transcribes, and summarizes meetings, lectures, videos, and podcasts |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Searchable AI transcriptions |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | One-click sharing that requires no account for recipients |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Available on iPhone, iPad, Mac, and Apple Vision |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Recap AI
Choose Recap AI if you need summarizing recorded meetings and capturing action items — strengths include handles multiple content types beyond meetings, including lectures and podcasts.
Cresta
Recap AI
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Recap AI is strong for summarizing recorded meetings and capturing action items. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Recap AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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