Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Qualtranscribe: Qualtranscribe is a transcription and translation service for research, legal, and business professionals, pairing human-verified transcripts with an AI option that generates fast drafts, summaries, and qualitative insights. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Qualtranscribe when producing analysis-ready transcripts for academic, clinical, and market research matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Qualtranscribe is a transcription and translation service for research, legal, and business professionals, pairing human-verified transcripts with an AI option that generates fast drafts, summaries, and qualitative insights.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Qualtranscribe (QUALTRANSCRIBE LLC) is a transcription and translation service built primarily for qualitative researchers, market research teams, academic, clinical, legal, and business professionals. Users upload audio or video recordings of interviews, focus groups, and calls, and choose between human-verified transcripts produced by trained transcriptionists or faster AI-generated drafts. Transcripts are delivered with speaker labels, timestamps, and a choice of clean verbatim or full verbatim formatting. Its AI layer, branded Smart Insights Studio, turns uploaded recordings into instant summaries, research memos, thematic analysis, sentiment and emotion mapping, and extracted action items, and can export structured CSV files for direct import into qualitative analysis tools. It supports transcription across many languages and emphasizes confidential handling with HIPAA and GDPR compliance. The platform integrates with NVivo and ATLAS.ti to fit existing qualitative research workflows. Capture is upload-based rather than via a live meeting-joining bot, making it best suited to researchers and analysts who record sessions and need analysis-ready transcripts and first-pass insights rather than real-time meeting note-taking.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Qualtranscribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Qualtranscribe |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Human-verified transcription with clean or full verbatim options, speaker labels, and timestamps |
| Standout feature | Conversation intelligence analyzing 100% of interactions | AI transcription drafts via Smart Insights Studio from uploaded recordings |
| Team usage | Automated quality management and scoring across all calls | AI-generated summaries, research memos, thematic analysis, sentiment mapping, and action items |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Transcription and translation across many languages |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | HIPAA- and GDPR-compliant confidential handling |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Integrations and CSV exports for NVivo and ATLAS.ti |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Qualtranscribe
Choose Qualtranscribe if you need transcribing and analyzing qualitative research interviews and focus groups — strengths include combines human-verified accuracy with optional faster ai drafts and insights.
Cresta
Qualtranscribe
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Qualtranscribe is strong for transcribing and analyzing qualitative research interviews and focus groups. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Qualtranscribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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