Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Prosa Meemo: Bahasa Indonesia meeting transcription product from Indonesian NLP company Prosa.ai, built on locally developed speech recognition. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Prosa Meemo when documenting council and institutional sessions that require local language accuracy matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Bahasa Indonesia meeting transcription product from Indonesian NLP company Prosa.ai, built on locally developed speech recognition.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Prosa Meemo is a meeting transcription product developed by Prosa.ai, an Indonesian natural language processing and speech technology company founded in 2017 and based in Indonesia. Meemo is built on Prosa.ai's own Bahasa Indonesia speech recognition models, which the company develops specifically for Indonesian language and local linguistic context rather than adapting foreign models. The tool automatically converts meeting audio into text in a matter of minutes and provides a meeting management workspace where transcripts can be reviewed and insights shared with participants. Because it is built around domestically developed language technology and can be deployed for organizations with data-residency and security requirements, Meemo has seen adoption among Indonesian enterprises, educational institutions, and government bodies, including regional legislative councils. Prosa.ai is a venture-backed company whose broader portfolio spans speech analytics, voice biometrics, and conversational AI, with meeting transcription offered as part of its business optimization solutions. Meemo is accessed through a dedicated web portal and is positioned as a local, secure alternative to international transcription services for organizations that need accurate Bahasa Indonesia meeting documentation. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Prosa Meemo is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Prosa Meemo |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Automatic meeting transcription powered by Bahasa Indonesia speech recognition |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Locally developed language models tuned for Indonesian |
| Team usage | Automated quality management and scoring across all calls | Meeting management workspace for reviewing transcripts |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Sharing of meeting transcripts and insights with participants |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Web-based access through a dedicated portal |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Backed by a company with security-focused deployment for enterprise and government |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Prosa Meemo
Choose Prosa Meemo if you need transcribing bahasa indonesia business and government meetings — strengths include built specifically for bahasa indonesia rather than treating it as an add-on language.
Cresta
Prosa Meemo
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Prosa Meemo is strong for transcribing bahasa indonesia business and government meetings. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Prosa Meemo is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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