Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. PrismaScribe: AI transcription tool that converts interviews, meetings, podcasts and lectures into text with multi-speaker labeling and many export formats. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and PrismaScribe when generating subtitles from meeting or lecture recordings matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI transcription tool that converts interviews, meetings, podcasts and lectures into text with multi-speaker labeling and many export formats.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
PrismaScribe is an AI transcription platform that converts uploaded audio and video files into text. It is designed to handle a range of source material including interviews, meetings, podcasts and lectures, and processes recordings faster than real time so users can get transcripts back quickly. The service supports transcription and translation across a large number of languages with automatic language detection and code-switching, which makes it useful for multilingual interviews and research recordings. PrismaScribe applies speaker identification to distinguish multiple participants in a recording and labels each speaker in the transcript, and it accepts many common audio and video formats. Finished transcripts can be exported in several formats including plain text, SRT and VTT subtitle files, PDF, Word and Markdown, so the output can flow into subtitling, documentation or qualitative analysis workflows. The product positions itself toward creators, journalists, researchers and professionals such as podcasters, media organizations and universities. PrismaScribe focuses on transcribing recorded files rather than providing a live in-meeting bot, making it well suited to teams that need accurate, multi-speaker transcripts of conversations they have already captured. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); PrismaScribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | PrismaScribe |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | AI transcription of uploaded audio and video files |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Speaker identification and labeling for multiple speakers |
| Team usage | Automated quality management and scoring across all calls | Transcription and translation across many languages with auto-detection |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Support for a wide range of audio and video formats |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Faster-than-real-time processing speed |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Export to TXT, SRT, VTT, PDF, Word and Markdown |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
PrismaScribe
Choose PrismaScribe if you need transcribing research and journalistic interviews with multiple speakers — strengths include strong multi-speaker and multilingual handling for research-style recordings.
Cresta
PrismaScribe
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while PrismaScribe is strong for transcribing research and journalistic interviews with multiple speakers. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and PrismaScribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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