Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Prevail: Prevail is an AI-assisted testimony management and court reporting platform that delivers real-time transcription for legal depositions and proceedings. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Prevail when collaborative attorney note-taking and key-moment tagging during testimony matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Prevail is an AI-assisted testimony management and court reporting platform that delivers real-time transcription for legal depositions and proceedings.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Prevail is an AI-assisted testimony management and court reporting platform purpose-built for legal proceedings such as depositions. Its AI Speech Capture panel begins transcribing the moment a Session Manager presses record, displaying spoken dialogue as structured segments with speaker labels and timestamps that update in real time, while machine learning improves accuracy as the session unfolds. Transcripts are synchronized with the session audio and video, and certified transcripts are delivered within a few business days. Its transcription and translation services handle audio and video files of multiple formats and support over 90 languages. The CheckMate solution consolidates real-time transcription, speaker identification, and collaborative note-taking into one workspace, with secure integration to a firm's chosen LLM for AI-generated analysis. Prevail supports remote, hybrid, and in-person proceedings and is accessed through a web-based interface, meeting SOC 2 Type 2 and ISO 27001 standards. It is built for legal professionals including law firms, corporations, and government agencies.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Prevail is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Prevail |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Real-time AI transcription with live speaker labels and timestamps |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Audio/video synchronization with transcripts during sessions |
| Team usage | Automated quality management and scoring across all calls | Collaborative note-taking and key-moment tagging (CheckMate) |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Secure integration with a firm's chosen LLM for AI analysis |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Transcription and translation supporting 90+ languages |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Support for remote, hybrid, and in-person proceedings |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Prevail
Choose Prevail if you need capturing and transcribing remote, hybrid, or in-person legal depositions in real time — strengths include purpose-built for legal depositions with synchronized audio, video, and transcript.
Cresta
Prevail
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Prevail is strong for capturing and transcribing remote, hybrid, or in-person legal depositions in real time. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Prevail is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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