Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Polar Notes: AI note taker for students that turns lectures, audio, slides, PDFs, and videos into notes and study packs. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Polar Notes when converting youtube videos, slides, and pdfs into a study pack matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI note taker for students that turns lectures, audio, slides, PDFs, and videos into notes and study packs.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Polar Notes (PolarNotes AI) is an AI note-taking tool built for students and teachers that converts lectures and course materials into organized study resources. Users can record or upload a lecture, paste a YouTube link, or import slides and PDFs, and the app automatically transcribes audio when needed and analyzes the content to produce summarized notes, key concepts, section headings, and short overviews. From the same source material it can generate a study pack that includes study guides, flashcards, and assessment questions, and results can be exported to Google Docs or PDF with study sets organized in one place. Polar Notes emphasizes privacy and offline access on iOS, keeping notes stored locally on the device unless the user chooses to back them up or share them, which lets students review notes without an internet connection. It also supports multilingual transcription, making it usable for international students and teachers recording in different languages. The tool is delivered as an iOS app with an accompanying web experience and free online tools, and is aimed at learners who want lecture and document content distilled into exam-ready study material rather than verbatim meeting records. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Polar Notes is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Polar Notes |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Record or upload lectures, paste YouTube links, and import slides or PDFs |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Automatic audio transcription and AI-generated summarized notes with headings |
| Team usage | Automated quality management and scoring across all calls | Study pack generation including study guides, flashcards, and quiz questions |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Export to Google Docs and PDF with organized study sets |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Offline access on iOS with notes stored locally by default |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Multilingual transcription for international students and teachers |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Polar Notes
Choose Polar Notes if you need turning recorded lectures into summarized notes and flashcards — strengths include turns multiple source types into exam-ready study material.
Cresta
Polar Notes
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Polar Notes is strong for turning recorded lectures into summarized notes and flashcards. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Polar Notes is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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