Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Podsqueeze: AI tool that transcribes podcasts, interviews, and video recordings and repurposes them into show notes, summaries, clips, and social posts. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Podsqueeze when generating show notes, summaries, and social clips from a recorded conversation matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI tool that transcribes podcasts, interviews, and video recordings and repurposes them into show notes, summaries, clips, and social posts.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Podsqueeze is an AI-powered podcast production and repurposing platform built to turn a single long-form audio or video recording into a range of derivative assets. Its transcription engine converts conversations into text with automatic speaker identification and exports SRT subtitle files, which makes it usable for interview shows, panel discussions, and multi-host recordings as well as solo episodes. From a transcript, the tool can generate timestamped show notes, episode titles, summaries, blog drafts, newsletters, and social media posts, and it can cut short video clips and audiograms sized for vertical platforms such as TikTok, Instagram, and YouTube Shorts. Additional capabilities include one-click audio cleanup to remove filler words and silences, folder-based organization for managing multiple shows, and customizable AI tuning so output can be aligned with a brand voice before publishing. Podsqueeze also exposes a transcription API for developers who want to embed its speech-to-text into their own workflows. The product is actively operated, with its site referencing a large active-user base and a 2026 copyright. It is best suited to podcasters, agencies, and teams that record interviews or conversations and want to scale transcription and content output without manual editing. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Podsqueeze is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Podsqueeze |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | AI transcription with automatic speaker identification and SRT subtitle export |
| Standout feature | Conversation intelligence analyzing 100% of interactions | One-click repurposing into show notes, summaries, blog posts, newsletters, and social posts |
| Team usage | Automated quality management and scoring across all calls | Short-form video clip and audiogram generation for vertical platforms |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | One-click audio cleanup to remove filler words and silences |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Transcription API for developers |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Multi-show folder organization and customizable AI voice tuning |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Podsqueeze
Choose Podsqueeze if you need transcribing and repurposing interview-style podcast episodes — strengths include single recording can be turned into many content formats with one click.
Cresta
Podsqueeze
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Podsqueeze is strong for transcribing and repurposing interview-style podcast episodes. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Podsqueeze is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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