Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Pocket: MagSafe-attached AI recorder that turns meetings and ideas into transcripts, summaries, and action items. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Pocket when capturing fleeting ideas on the move without typing matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
MagSafe-attached AI recorder that turns meetings and ideas into transcripts, summaries, and action items.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Pocket is an AI hardware device, built by a Y Combinator-backed team, that captures meetings, ideas, and conversations and converts them into clear notes without requiring the user to interact with a phone during the session. The device attaches magnetically to a phone via MagSafe and includes dual studio microphones plus a contact microphone for capturing phone calls, with onboard storage and cloud sync. A single press starts a recording, and the accompanying AI then produces transcripts, summaries, action items, and mind maps from the captured audio. Pocket supports processing in well over 100 languages and is positioned for people who talk and move quickly and want to record thoughts or discussions on the go rather than typing notes. Captured content is managed through a companion mobile app on iOS, where users can read summaries, recall meeting details without replaying audio, and organize their notes. It targets professionals, founders, and knowledge workers who attend frequent in-person meetings or want a low-friction way to capture spoken information and review it later in structured form. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Pocket is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | MagSafe-compatible wearable recorder with onboard storage |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Dual studio microphones plus a contact mic for phone calls |
| Team usage | Automated quality management and scoring across all calls | AI transcripts, summaries, action items, and mind maps |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Support for 120+ languages |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Companion iOS app with cloud sync |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | One-press recording with multi-day battery |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Choose Pocket if you need recording in-person meetings and getting action items automatically — strengths include low-friction, hands-free capture that attaches to your phone.
Cresta
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Pocket is strong for recording in-person meetings and getting action items automatically. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Pocket is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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