Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Palabra.ai: Real-time AI speech translation for live events, webinars, and meetings, delivering simultaneous voice and captions in 60+ languages. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Palabra.ai when embedding real-time translation into an existing meeting or streaming product via sdk matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Real-time AI speech translation for live events, webinars, and meetings, delivering simultaneous voice and captions in 60+ languages.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Palabra.ai is a real-time AI speech translation platform aimed at live events, conferences, webinars, video meetings, and streams. It translates spoken content into more than 60 languages with sub-second latency, producing both synthesized voice output and live text captions at the same time. For event organizers, the platform offers a no-code setup that connects an audio source and lets attendees access translated audio or captions through a browser link or QR code on any device, with support for in-person, virtual, and hybrid formats. Palabra also targets developers and platform builders, providing JavaScript, Python, and Java SDKs along with WebSocket and WebRTC compatibility so the engine can be embedded into existing products. Additional capabilities include automatic source-language detection, speaker diarization for panel discussions, two-way speech translation for interactive sessions, custom glossaries, and integration with tools such as Zoom, Teams, Google Meet, OBS, and YouTube. The company states it runs on its own language model with end-to-end encryption and a zero-retention policy. Palabra raised venture funding in 2025 and is actively operating in 2025 and 2026. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Palabra.ai is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Palabra.ai |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Real-time voice translation and captions in 60+ languages with sub-second latency |
| Standout feature | Conversation intelligence analyzing 100% of interactions | No-code event setup with browser-link and QR-code attendee access |
| Team usage | Automated quality management and scoring across all calls | JavaScript, Python, and Java SDKs plus WebSocket/WebRTC for embedding |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Speaker diarization and automatic source-language detection |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Two-way speech translation and custom glossaries |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Integrations with Zoom, Teams, Google Meet, OBS, and YouTube streaming |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Palabra.ai
Choose Palabra.ai if you need adding live multilingual interpretation and captions to conferences and webinars — strengths include delivers both translated audio and captions simultaneously.
Cresta
Palabra.ai
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Palabra.ai is strong for adding live multilingual interpretation and captions to conferences and webinars. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Palabra.ai is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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