Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Optiverse: Swiss AI meeting assistant (Optiverse AG, Zurich) that transcribes meetings, generates summaries and action items, and feeds CRM and workflow tools. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Optiverse when enriching crm records and follow-up tasks from sales meetings matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Swiss AI meeting assistant (Optiverse AG, Zurich) that transcribes meetings, generates summaries and action items, and feeds CRM and workflow tools.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Optiverse is an AI meeting assistant developed by Optiverse AG, a Swiss company headquartered in Zurich and incorporated in 2024. The platform centralizes and automates meeting data for both virtual and in-person meetings, capturing conversations via integrations with Zoom, Microsoft Teams and Google Meet as well as in-person recordings. Its OptiAgent assistant auto-generates transcripts, summaries and action items in 45+ languages, lets users ask for key points and insights from a meeting, and goes beyond documentation by populating tasks in boards, drafting follow-up emails and syncing data into downstream workflows. Optiverse markets a dedicated sales configuration that turns meeting content into CRM enrichment, pipeline updates and assigned follow-up tasks, and the company states it offers a large catalog of integrations spanning transcripts, email, meetings, CRM and messaging. It is offered as a cloud product for SMEs and an on-premise option for larger enterprises. On the compliance side, Optiverse emphasizes Swiss hosting, enterprise-grade security, GDPR and Swiss FADP alignment, ISO 27001 certification, and a stated policy of not using customer data for AI model training. The product is actively operating in 2025/2026, with the company reporting daily meeting usage and B2B pilots and having received Swiss startup funding and recognition. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Optiverse is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Optiverse |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | OptiAgent assistant producing transcripts, summaries and action items in 45+ languages |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Capture for virtual meetings (Zoom, Teams, Meet) and in-person recordings |
| Team usage | Automated quality management and scoring across all calls | Follow-up email drafting and automatic task creation in boards |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | CRM enrichment and sales-pipeline workflow automation |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Broad catalog of integrations across transcripts, email, CRM and messaging |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Cloud and on-premise deployment options |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Optiverse
Choose Optiverse if you need automating meeting notes and action items for swiss and european teams — strengths include swiss-hosted with strong privacy positioning (gdpr, fadp, iso 27001).
Cresta
Optiverse
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Optiverse is strong for automating meeting notes and action items for swiss and european teams. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Optiverse is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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