Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Olovka AI: AI lecture recorder for students that captures, transcribes, and summarizes classes into organized notes. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Olovka AI when converting youtube and online-course videos into organized notes matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI lecture recorder for students that captures, transcribes, and summarizes classes into organized notes.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Olovka AI is an AI lecture note-taking tool aimed at students who want to focus on listening rather than writing during class. The app records lectures with the goal of high transcription accuracy, provides real-time transcript conversion while recording, and then automatically produces structured, organized notes from the session. It accepts multiple input formats, including live classroom recordings, YouTube videos, and uploaded audio or PDF documents, so students can process both in-person lectures and online course material in one place. A notable capability is assignment detection, where the tool flags homework and tasks mentioned during a lecture so they are not missed. Generated notes are editable and printable, allowing students to refine them and study offline. The service offers free sign-up via Google authentication and runs on AI from OpenAI, with a flashcard feature listed as planned. Olovka positions itself squarely in the education niche for note capture and study, and is marketed toward students at a range of universities. It is best suited to individual learners rather than professional meeting documentation. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Olovka AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Olovka AI |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Google sign-in for quick onboarding |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Live lecture recording with real-time transcription |
| Team usage | Automated quality management and scoring across all calls | Automatic AI-generated structured notes from lectures |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Multiple inputs: live recordings, YouTube links, and uploaded audio or PDFs |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Assignment and homework detection from lecture audio |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Editable and printable notes for offline study |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Olovka AI
Choose Olovka AI if you need recording and transcribing in-person university lectures — strengths include purpose-built for student lecture capture and study.
Cresta
Olovka AI
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Olovka AI is strong for recording and transcribing in-person university lectures. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Olovka AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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