Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Nyota: AI meeting assistant for managers that transcribes calls, generates template-based summaries and action items, and tracks projects and people. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Nyota when tracking action items and signals across many recurring meetings matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI meeting assistant for managers that transcribes calls, generates template-based summaries and action items, and tracks projects and people.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Nyota is an AI meeting assistant aimed at busy professionals and managers who want to stay present in conversations while still capturing thorough records. It joins calls on Zoom, Google Meet and Microsoft Teams, transcribes the discussion, and produces distilled notes, summaries and action items. Users can choose from a library of more than 20 meeting templates so the generated summary matches the type of meeting, whether a one-on-one, a project sync or a customer call. Beyond basic notes, Nyota is positioned as a tool for managing both projects and people: it brings conversations together in one searchable place, watches for specific signals across discussions, and can help with agenda preparation so recurring meetings stay on track. Getting started involves signing up, connecting a calendar, and either inviting Nyota from the dashboard or adding its meeting address as a participant. It shares notes and action items into a wide range of downstream tools, including Slack, HubSpot, Salesforce, Close, Notion, OneDrive and Google Drive. Nyota is best suited to engineering leaders, team managers and other professionals who run many recurring meetings and want searchable, actionable records connected to their existing workflow tools. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Nyota is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Nyota |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Joins and transcribes Zoom, Google Meet and Microsoft Teams calls |
| Standout feature | Conversation intelligence analyzing 100% of interactions | More than 20 meeting templates for tailored summaries |
| Team usage | Automated quality management and scoring across all calls | Automatic action item and key takeaway extraction |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Searchable archive of past conversations |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Agenda preparation and signal tracking across meetings |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Sharing to Slack, HubSpot, Salesforce, Notion, Google Drive and more |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Nyota
Choose Nyota if you need engineering and team leaders documenting one-on-ones and syncs — strengths include template variety tailors summaries to different meeting types.
Cresta
Nyota
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Nyota is strong for engineering and team leaders documenting one-on-ones and syncs. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Nyota is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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