Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Notulin.id: Indonesian AI meeting tool with an Indonesia-first ASR model that records calls, transcribes, and produces summaries, decision lists, and action items. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Notulin.id when automatically capturing scheduled zoom, meet, or teams calls via calendar matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Indonesian AI meeting tool with an Indonesia-first ASR model that records calls, transcribes, and produces summaries, decision lists, and action items.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Notulin.id is an Indonesian AI meeting platform that records, transcribes, and automatically summarizes meetings in Bahasa Indonesia. Its main differentiator is an Indonesia-first automatic speech recognition (ASR) model the company says is tuned to recognize local technical terms, names, and company abbreviations more accurately than general-purpose engines. Notulin connects to Zoom, Google Meet, and Microsoft Teams to capture meetings, and integrates with Google and Outlook calendars so sessions can be picked up automatically. During processing it applies multi-speaker detection to identify who said what. After each meeting, Notulin generates a summary together with a decision list and a set of action items intended to be ready to share with the team shortly after the call ends. The product is aimed at Indonesian businesses and teams that hold frequent Bahasa Indonesia meetings and want reliable, locally accurate documentation without manual note-taking. It offers a free entry point and paid plans for individuals and larger organizations, positioning itself as a domestic alternative to international note-taking tools. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Notulin.id is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Notulin.id |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Indonesia-first ASR model tuned for local terms, names, and abbreviations |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Recording and transcription for Zoom, Google Meet, and Microsoft Teams |
| Team usage | Automated quality management and scoring across all calls | Google and Outlook calendar integration for automatic capture |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Multi-speaker detection |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Automatic summaries with decision lists and action items |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Bahasa Indonesia language focus |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Notulin.id
Choose Notulin.id if you need indonesian companies needing accurate bahasa indonesia meeting minutes — strengths include locally trained asr aimed at higher accuracy for indonesian meetings.
Cresta
Notulin.id
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Notulin.id is strong for indonesian companies needing accurate bahasa indonesia meeting minutes. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Notulin.id is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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