Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Notulen AI: Indonesian AI meeting agent that automatically joins calls, transcribes them, and sends summaries and action items in Bahasa Indonesia and English. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Notulen AI when distributing summaries and action items to participants after calls matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Indonesian AI meeting agent that automatically joins calls, transcribes them, and sends summaries and action items in Bahasa Indonesia and English.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Notulen AI is an Indonesian AI meeting assistant built for teams that conduct meetings in Bahasa Indonesia and English. After a user connects their calendar, the assistant automatically joins scheduled meetings on Zoom, Google Meet, and Microsoft Teams as a bot, records and transcribes the conversation, and then generates structured meeting notes. The output includes summaries, captured decisions, and extracted action items, which are delivered to participants shortly after the meeting ends. The product is aimed at making post-meeting documentation effortless for productive teams in Indonesia, removing the need for someone to manually take minutes during a call. Notulen AI handles bilingual conversations, which is common in Indonesian business settings where speakers mix Bahasa Indonesia with English. It is offered as a web application with a login portal, and the company also publishes a companion mobile app. The service uses tiered plans based on recording usage and offers a short free trial for new users. Notulen AI is a distinct product from other similarly named Indonesian transcription services and focuses specifically on the automated meeting-agent workflow of join, transcribe, summarize, and distribute. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Notulen AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Notulen AI |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Calendar integration so the bot joins meetings automatically |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Recording and transcription for Zoom, Google Meet, and Microsoft Teams |
| Team usage | Automated quality management and scoring across all calls | Bilingual support for Bahasa Indonesia and English |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Automatic meeting summaries and captured decisions |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Action-item extraction and tracking |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Post-meeting notes delivered to participants by email |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Notulen AI
Choose Notulen AI if you need automating minutes for recurring indonesian business meetings — strengths include purpose-built for indonesian teams working in mixed bahasa indonesia and english.
Cresta
Notulen AI
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Notulen AI is strong for automating minutes for recurring indonesian business meetings. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Notulen AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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