Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Notula.ai: Indonesian AI meeting assistant that joins or records calls, transcribes in Bahasa Indonesia, and generates automatic meeting minutes and summaries. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Notula.ai when transcribing uploaded audio or video recordings in bahasa indonesia matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Indonesian AI meeting assistant that joins or records calls, transcribes in Bahasa Indonesia, and generates automatic meeting minutes and summaries.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Notula.ai is an Indonesian AI meeting assistant focused on transcription and automatic meeting minutes (notulen) in Bahasa Indonesia. Users can capture meetings in several ways: by pasting a meeting link for Zoom, Google Meet, or Microsoft Teams so Notula.ai joins as a participant and records the session, by recording directly in the browser using the device microphone, or by uploading existing audio and video files. The platform then processes the recording, produces a transcript, and generates summaries. Summaries can be created in different styles, including a formal meeting-minutes format, bullet points, or a conversational recap, and the tool identifies the main topics discussed during the meeting. Transcripts and summaries can be exported to Word or PDF and shared through customizable access links. Notula.ai is built specifically for Indonesian-language meetings and the needs of Indonesian businesses, addressing local terminology and the preference for documentation in Bahasa Indonesia. It is aimed at Indonesian companies, teams, and professionals who want to automate the creation of accurate meeting notes rather than transcribing manually. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Notula.ai is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Notula.ai |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Joins Zoom, Google Meet, and Microsoft Teams meetings via link to record |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Browser recording from the device microphone and audio/video file upload |
| Team usage | Automated quality management and scoring across all calls | Bahasa Indonesia transcription |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Automatic summaries in formal minutes, bullet-point, or conversational styles |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Main-topic identification from the conversation |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Export to Word and PDF |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Notula.ai
Choose Notula.ai if you need indonesian teams generating notulen from zoom, meet, or teams calls — strengths include built for bahasa indonesia meeting transcription and minutes.
Cresta
Notula.ai
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Notula.ai is strong for indonesian teams generating notulen from zoom, meet, or teams calls. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Notula.ai is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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