Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Notta: High-accuracy transcription with 42+ language translation Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Notta when transcribing uploaded audio and video files matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
High-accuracy transcription with 42+ language translation
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Notta records and transcribes meetings and uploaded audio/video in 58 languages, then generates AI summaries, chapters, and action items. It joins Zoom, Google Meet, Microsoft Teams, and Webex calls and integrates with Salesforce, HubSpot, Notion, Slack, and Zapier. The permanent free plan is limited — 120 transcription minutes per month with a hard 3-minute cap per recording, and no transcript export — so it suits trying the product more than recording full meetings; paid plans lift the caps substantially.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Notta is from $8.17/mo (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Notta |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | 58-language transcription |
| Standout feature | Conversation intelligence analyzing 100% of interactions | AI summaries |
| Team usage | Automated quality management and scoring across all calls | File upload transcription |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | CRM integrations |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | 58-language transcription |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | AI summaries |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Notta
Choose Notta if you need multilingual meeting transcription — strengths include transcription in 58 languages — among the widest coverage.
Cresta
Notta
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Notta is strong for multilingual meeting transcription. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Notta is from $8.17/mo. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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