Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Notion AI Meeting Notes: Notion's built-in AI meeting notes feature that records system audio, transcribes, and summarizes meetings directly inside your Notion workspace. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Notion AI Meeting Notes when generating action items and summaries for recurring team syncs and 1:1s matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Notion's built-in AI meeting notes feature that records system audio, transcribes, and summarizes meetings directly inside your Notion workspace.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Notion AI Meeting Notes is a meeting-capture feature built natively into the Notion workspace, aimed at teams and individuals who already organize their work, projects, and documents in Notion. Rather than sending a bot into a call, it records the device's system audio and microphone, which lets it capture conversations from any conferencing tool the user runs on their machine, including Zoom, Google Meet, and Microsoft Teams, as well as in-person discussions. Once recording stops, Notion generates a transcript and an AI summary that pulls out key points, decisions, and action items, and it can tailor the summary format to different meeting types such as one-on-ones, team syncs, client calls, and interviews. Because the notes live inside Notion, they connect to existing pages, databases, tasks, and projects, keeping discussions searchable and linked to related work. The feature supports multiple languages for transcription and is offered through Notion's paid plans with enterprise-oriented security. It is intended for people who want meeting records to flow straight into their broader knowledge base without a separate notetaking app. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Notion AI Meeting Notes is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Notion AI Meeting Notes |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Records system audio and microphone without a meeting bot |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Works with Zoom, Google Meet, Microsoft Teams, and in-person meetings |
| Team usage | Automated quality management and scoring across all calls | Automatic transcripts with AI-generated summaries |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Extracts action items, key decisions, and next steps |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Summaries tailored to meeting type (1:1s, syncs, client calls, interviews) |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Notes live inside the Notion workspace and link to pages, databases, and tasks |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Notion AI Meeting Notes
Choose Notion AI Meeting Notes if you need capturing meeting notes that automatically link to related notion project pages — strengths include deep, native integration with an existing notion workspace and databases.
Cresta
Notion AI Meeting Notes
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Notion AI Meeting Notes is strong for capturing meeting notes that automatically link to related notion project pages. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Notion AI Meeting Notes is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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