Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Notewise: Handwriting and PDF note-taking app for Apple devices with AI audio transcription for lectures and meetings. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Notewise when annotating course pdfs and slides with synced audio matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Handwriting and PDF note-taking app for Apple devices with AI audio transcription for lectures and meetings.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Notewise is a note-taking app for iPhone, iPad, Mac, and Vision Pro that combines handwritten notes and PDF annotation with AI features for students and other learners. It offers low-latency handwriting with palm rejection, multiple pen and highlighter styles, shape and table tools, and image insertion, alongside PDF markup and annotation. Its AI capabilities include audio transcription that turns lectures, meetings, and memos into text, with the transcription synced to the moment in your handwritten notes so you can tap a note and hear what was being said. Notewise also provides handwriting OCR across more than 20 languages, letting users search across handwriting, typed notes, audio transcripts, and PDFs in one place. Additional AI tools include a chat interface to query your notes, context-aware question answering on highlighted content, and auto-generated audio summaries of notes. Real-time collaboration in shared notebooks and cloud sync across devices round out the feature set. Notewise is well suited to students who take handwritten lecture notes on an iPad and want recorded audio transcribed and tied back to what they wrote, with export to PDF and other formats. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Notewise is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Notewise |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | AI audio transcription of lectures and meetings synced to handwritten notes |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Low-latency handwriting with palm rejection plus PDF annotation |
| Team usage | Automated quality management and scoring across all calls | Handwriting OCR across more than 20 languages with unified search |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | AI chat to query notes and context-aware Q&A on highlighted content |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Auto-generated audio summaries of notes |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Real-time collaboration in shared notebooks and cross-device cloud sync |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Notewise
Choose Notewise if you need handwriting lecture notes on an ipad while recording and transcribing class audio — strengths include ties lecture audio transcription directly to the moment in handwritten notes.
Cresta
Notewise
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Notewise is strong for handwriting lecture notes on an ipad while recording and transcribing class audio. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Notewise is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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