Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. NoteWave: An indie AI meeting assistant that records, transcribes, and summarizes meetings across Zoom, Teams, Google Meet, in-person, and uploaded audio. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and NoteWave when recording in-person meetings or interviews directly from a phone or browser matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
An indie AI meeting assistant that records, transcribes, and summarizes meetings across Zoom, Teams, Google Meet, in-person, and uploaded audio.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
NoteWave is an AI meeting assistant built by Blaze AI Solutions, a small South African startup that launched the product publicly on Product Hunt in September 2025. It is designed to capture meetings wherever they happen: you can record live in the browser or on mobile, connect it to online calls on Zoom, Microsoft Teams, and Google Meet, or upload existing audio files in formats such as MP3, WAV, and M4A. From that audio, NoteWave produces transcripts with speaker identification, AI-generated summaries, automatic topic tagging, and detected action items, aiming to turn raw conversation into a structured record teams can act on. An assistant feature lets users query past meetings in natural language to find what was discussed. The tool supports many languages and is positioned for businesses and teams that want a single place to capture both remote and in-person discussions rather than being locked to one conferencing platform. As an early-stage indie product it is actively iterating, with collaboration and editing features for shared notes. Always confirm current capabilities and any compliance claims directly on the official site before relying on them. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); NoteWave is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | NoteWave |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Records and transcribes meetings from Zoom, Microsoft Teams, Google Meet, browser, and mobile |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Uploads and transcribes existing audio files (MP3, WAV, M4A) |
| Team usage | Automated quality management and scoring across all calls | Speaker identification and AI-generated summaries |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Automatic topic tagging and action-item detection |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Assistant for querying past meetings in natural language |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Multilingual transcription support |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
NoteWave
Choose NoteWave if you need capturing notes and action items from remote calls across zoom, teams, and google meet — strengths include captures both online and in-person meetings plus uploaded audio in one tool.
Cresta
NoteWave
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while NoteWave is strong for capturing notes and action items from remote calls across zoom, teams, and google meet. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and NoteWave is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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