Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. NoteMeeting: AI meeting notetaker and live voice translator delivered as a Chrome extension and desktop app, supporting Google Meet, Zoom, and Microsoft Teams. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and NoteMeeting when capturing calls across google meet, zoom, and teams from one tool matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI meeting notetaker and live voice translator delivered as a Chrome extension and desktop app, supporting Google Meet, Zoom, and Microsoft Teams.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
NoteMeeting is an AI meeting note taker that combines automatic transcription, AI summarization, and live voice translation, distributed as a Chrome extension as well as a desktop application for macOS and Windows. The Chrome extension works with Google Meet, Zoom, and Microsoft Teams calls, transcribing conversations in real time and then producing AI-generated summaries that pull out action items and decisions once the meeting concludes. A distinguishing capability is its live bidirectional voice translation, which the product positions for Vietnamese-English communication and broader multilingual meetings, making it relevant for cross-language teams and international calls. The desktop application extends platform coverage to additional tools such as Skype and Discord, giving users a way to capture conversations outside the browser. NoteMeeting emphasizes a quick setup and provides searchable summaries so users can return to past meetings and find key points. It targets product managers, founders, and distributed teams who need both accurate notes and real-time language support during meetings, positioning itself as a notetaker that addresses transcription, summarization, and translation in a single workflow rather than transcription alone. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); NoteMeeting is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | NoteMeeting |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Real-time transcription for Google Meet, Zoom, and Microsoft Teams |
| Standout feature | Conversation intelligence analyzing 100% of interactions | AI summaries with extracted action items and decisions |
| Team usage | Automated quality management and scoring across all calls | Live bidirectional voice translation during meetings |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Chrome extension plus desktop apps for macOS and Windows |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Desktop coverage for additional platforms such as Skype and Discord |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Searchable meeting summaries and history |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
NoteMeeting
Choose NoteMeeting if you need cross-language meetings that need live translation alongside notes — strengths include combines transcription, summarization, and live translation in one tool.
Cresta
NoteMeeting
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while NoteMeeting is strong for cross-language meetings that need live translation alongside notes. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and NoteMeeting is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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