Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Notee: Mobile-first AI voice recorder and note taker that transcribes and summarizes meetings, lectures, and interviews with speaker identification. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Notee when capturing lectures or interviews with speaker labels matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Mobile-first AI voice recorder and note taker that transcribes and summarizes meetings, lectures, and interviews with speaker identification.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Notee is a mobile-first AI voice recorder, transcriber, and summary app developed by GM UniverseApps Limited for capturing meetings, lectures, interviews, and voice notes. Users record audio on their phone (with Apple Watch support on iOS), and Notee automatically converts speech to text, producing clear transcripts, concise summaries, and action items. It includes live audio transcription and smart voice dictation for real-time speech-to-text, speaker identification to track who is speaking during a discussion, and an intelligent keyword search plus an Ask AI feature for finding what was said across historical recordings. Notes can be exported as PDF, DOC text, or WAV audio and shared directly to tools such as Slack, Google Docs, and Notion. The app is available on iOS (iPhone and Apple Watch) and Android. Notee positions itself for business professionals and executives who want discussions turned into documented meeting minutes, as well as students and educators using it for lecture capture and summarization. The developer states that recordings and transcripts remain private and that user data is never shared. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Notee is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Notee |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Live audio transcription and smart voice dictation |
| Standout feature | Conversation intelligence analyzing 100% of interactions | AI summaries with automatic action items |
| Team usage | Automated quality management and scoring across all calls | Speaker identification |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Keyword search and Ask AI across past recordings |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Export as PDF, DOC text, or WAV and share to Slack, Google Docs, and Notion |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | iOS (iPhone and Apple Watch) and Android availability |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Notee
Choose Notee if you need recording and summarizing in-person meetings on a phone — strengths include mobile-first with apple watch support for quick capture.
Cresta
Notee
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Notee is strong for recording and summarizing in-person meetings on a phone. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Notee is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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