Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Notah: Notah is an AI meeting notes and transcription assistant built for Arabic and bilingual Arabic-English teams across the MENA region, turning conversations into searchable transcripts, summaries, and action items. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Notah when organizations needing arabic-dialect-aware transcription and summaries for zoom, teams, meet, or webex calls matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Notah is an AI meeting notes and transcription assistant built for Arabic and bilingual Arabic-English teams across the MENA region, turning conversations into searchable transcripts, summaries, and action items.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Notah is an AI meeting assistant developed specifically for the Middle East and North Africa (MENA) region, with a stated focus on Arabic and bilingual Arabic-English teams in markets such as Saudi Arabia and the UAE. Rather than treating Arabic as an afterthought, the product positions itself around regional Arabic dialect coverage and Arabic-English code-switching, the kind of mixed-language conversations common in MENA business settings. Notah records meetings and voice notes and turns them into searchable transcripts, AI-generated summaries, extracted action items, and visual mind maps, creating a searchable record of decisions and follow-ups. It works through a Chrome extension and a web app that runs in desktop and mobile browsers, and supports both online and in-person meetings. According to its own site, Notah integrates with common conferencing platforms including Zoom, Microsoft Teams, Google Meet, and Webex, plus the Saudi work platform Beem, and connects to Google Calendar and Microsoft Outlook so it can join scheduled meetings. The company emphasizes regional considerations such as MENA data residency options and compliance with local data-protection expectations. Notah offers a free tier to get started, with paid plans available for additional capabilities. It is a live, operating product as of 2025/2026. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Notah is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Notah |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | AI transcription of meetings and voice notes for Arabic, English, and mixed Arabic-English conversations |
| Standout feature | Conversation intelligence analyzing 100% of interactions | AI-generated meeting summaries with extracted action items and key decisions |
| Team usage | Automated quality management and scoring across all calls | Searchable transcripts and meeting archive |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Mind map visualization of meeting content |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Chrome extension plus web app for desktop and mobile browsers |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Integrations with Zoom, Microsoft Teams, Google Meet, Webex, and the Beem platform |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Notah
Choose Notah if you need bilingual arabic-english business teams in the mena region capturing meeting notes and decisions — strengths include purpose-built for arabic dialects and arabic-english code-switching, a gap in many global tools.
Cresta
Notah
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Notah is strong for bilingual arabic-english business teams in the mena region capturing meeting notes and decisions. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Notah is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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