Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. noScribe: Free, open-source desktop transcriber that runs Whisper and pyannote fully locally with speaker identification and a synchronized editor. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and noScribe when journalists generating diarized transcripts of recorded conversations matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Free, open-source desktop transcriber that runs Whisper and pyannote fully locally with speaker identification and a synchronized editor.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
noScribe is a free, open-source desktop transcription tool that runs entirely on the user's own computer to protect the confidentiality of recordings. Licensed under GPL-3.0 and actively maintained, with a v0.7.2 maintenance release in June 2026, it is built around OpenAI's Whisper (via the faster-whisper library) for speech recognition and pyannote for speaker diarization, so it can distinguish between different speakers and label who said what. It understands around 60 languages and supports automatic or manually specified speaker counts. noScribe is primarily designed for producing high-quality transcripts of interviews for qualitative social research and journalistic work, and it ships with a dedicated companion editor, noScribeEdit, that synchronizes audio playback with the transcript text and provides search and replace, formatting, zoom, and playback-speed controls. It supports Windows (with optional CUDA acceleration on Nvidia GPUs), macOS on Apple Silicon, and Linux in both CPU and CUDA versions. Additional capabilities include batch transcription, pause detection and marking, an experimental overlapping-speech detection mode, and export to multiple formats such as HTML, VTT, and TXT, plus an available command-line interface for scripted use. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); noScribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | noScribe |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Fully local transcription using Whisper via faster-whisper |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Speaker diarization with pyannote (automatic or manual speaker counts) |
| Team usage | Automated quality management and scoring across all calls | Support for around 60 languages |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Synchronized companion editor (noScribeEdit) with playback follow-along |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Batch transcription, pause detection, and experimental overlapping-speech detection |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Exports to HTML, VTT, and TXT plus a command-line interface |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
noScribe
Choose noScribe if you need researchers transcribing qualitative interviews while keeping data on their own machine — strengths include runs 100% locally to keep sensitive recordings confidential.
Cresta
noScribe
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while noScribe is strong for researchers transcribing qualitative interviews while keeping data on their own machine. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and noScribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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