Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Noota: Recruiter-focused notetaker with structured interview notes/ATS sync Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Noota when sales call documentation matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Recruiter-focused notetaker with structured interview notes/ATS sync
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Noota is an AI notetaker that records, transcribes, and summarizes meetings and interviews across major conferencing platforms, turning conversations into structured notes, summaries, and action items. It supports multiple languages and offers templates so different meeting types — sales calls, customer interviews, and especially hiring interviews — produce consistent, well-organized output. Noota can capture both online and, in some setups, in-person conversations, and it makes the resulting notes searchable so teams can revisit decisions later. It connects with CRMs and ATS/recruiting tools so meeting data flows into the systems teams already use, which is part of why it is popular with recruiting and sales teams that run many structured conversations. Rather than focusing only on generic notes, Noota leans into templated, role-specific documentation, making it a fit for teams that want repeatable interview and call write-ups without manual effort. Platforms: Zoom / Google Meet / Microsoft Teams. Integrations: Zoom, Google Meet, Microsoft Teams, HubSpot. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Noota is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Noota |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Recording and transcription |
| Standout feature | Conversation intelligence analyzing 100% of interactions | AI summaries and action items |
| Team usage | Automated quality management and scoring across all calls | Templates for interviews and sales |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Multi-language support |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | CRM and ATS integrations |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Recording and transcription |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Noota
Choose Noota if you need interview and hiring notes — strengths include strong templated notes for hiring and sales.
Cresta
Noota
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Noota is strong for interview and hiring notes. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Noota is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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