Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Nooks: AI sales workspace combining a parallel dialer with conversation intelligence, call scorecards, and live coaching. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Nooks when analyzing and scoring outbound calls for coaching matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI sales workspace combining a parallel dialer with conversation intelligence, call scorecards, and live coaching.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Nooks is an AI-powered sales workspace built primarily for outbound prospecting, combining a parallel dialer with conversation intelligence and coaching features. Its core is an AI dialer that places multiple calls at once, detects live human pickups, skips bad numbers and voicemails, and automatically logs notes and call outcomes, increasing the number of live conversations a rep can have. Around the dialer, Nooks provides conversation intelligence: it syncs call recordings and transcripts for unified analysis, generates AI call summaries and dispositions, and produces call scorecards and battlecards to support coaching. Managers can listen to live calls and provide whisper coaching to reps in real time, and a virtual salesfloor supports team collaboration during calling sessions. The platform also includes sequencing, AI-driven research and personalization, intent signals, and lead prioritization to support the broader outbound workflow. Nooks is aimed at sales development representatives, business development teams, and revenue operations leaders at mid-market and enterprise organizations who want to scale outbound calling and conversation analysis together rather than as separate tools. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Nooks is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Nooks |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | AI parallel dialer with live human detection and auto-logging |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Conversation intelligence with synced recordings and transcripts |
| Team usage | Automated quality management and scoring across all calls | AI call summaries, dispositions, and scorecards |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Live call listening and whisper coaching |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Battlecards and a virtual salesfloor for team collaboration |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Sequencing, research, and intent/lead prioritization |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Nooks
Choose Nooks if you need scaling outbound calling with a parallel ai dialer — strengths include combines outbound dialing and conversation intelligence in one workspace.
Cresta
Nooks
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Nooks is strong for scaling outbound calling with a parallel ai dialer. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Nooks is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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