Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Nimitai: An AI conversation-intelligence copilot for B2B sales teams that researches prospects, briefs reps, and delivers real-time coaching during calls. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Nimitai when preparing reps with research and briefings before customer meetings matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
An AI conversation-intelligence copilot for B2B sales teams that researches prospects, briefs reps, and delivers real-time coaching during calls.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Nimitai is an AI meeting-intelligence and conversation-analytics platform built specifically for B2B sales teams at startups and growth-stage companies. It is structured around specialized functions: a research step that pulls prospect intelligence before a call, a preparation step that generates pre-call briefings with talking points and deal context, and a live copilot that delivers real-time coaching during the meeting. Nimitai captures calls through a lightweight Chrome extension that works with Zoom, Google Meet, and Microsoft Teams without requiring a separate bot to join the call. During a live conversation it records and analyzes audio and engagement signals, surfaces coaching cues, flags unaddressed objections, detects shifts in buyer interest, and highlights deal-risk signals so reps can adjust in the moment. After the call it generates structured scorecards and call summaries and can sync them to CRMs such as Salesforce, HubSpot, and Pipedrive, reducing manual data entry. It is aimed at sales organizations that want both real-time selling assistance and post-call analytics in a single tool, positioned as an option for smaller revenue teams. The platform is operating and accepting B2B sales teams. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Nimitai is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Nimitai |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Pre-call prospect research and preparation briefings |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Real-time coaching cues and objection alerts during live calls |
| Team usage | Automated quality management and scoring across all calls | Bot-free capture via a Chrome extension for Zoom, Meet, and Teams |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Buying-signal and deal-risk detection during conversations |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Structured post-call scorecards and summaries |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | CRM sync to Salesforce, HubSpot, and Pipedrive |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Nimitai
Choose Nimitai if you need coaching sales reps in real time during discovery and demo calls — strengths include combines pre-call prep, live coaching, and post-call analytics in one tool.
Cresta
Nimitai
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Nimitai is strong for coaching sales reps in real time during discovery and demo calls. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Nimitai is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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