Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Némos: An Apple-focused "second brain" app that records and auto-transcribes voice memos and meeting notes entirely on-device using Apple Intelligence. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Némos when capturing spoken thoughts as voice memos and converting them to searchable, formatted notes matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
An Apple-focused "second brain" app that records and auto-transcribes voice memos and meeting notes entirely on-device using Apple Intelligence.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Némos is a personal knowledge management ("second brain") app for the Apple ecosystem that captures and automatically organizes many content types, including voice memos that it records and transcribes on-device. Rather than joining video calls as a bot, it captures audio directly from the iPhone or Apple Watch and converts speech to text locally using Apple Intelligence Foundation Models, so data stays on the device. Transcribed audio becomes fully searchable, and recordings can be turned into formats such as bullet points, summaries, meeting notes, emails, or journal entries. Beyond voice, Némos handles screenshots with OCR, links, PDFs, notes, photos, and more, naming and filing them automatically without manual tagging. It runs on iPhone and iPad (with Apple Watch recording, Siri commands, and Chrome, Safari, and Firefox extensions), and offers two-way sync with Apple Reminders, Calendar, Notes, Photos, Files, Maps, and iCloud. It is aimed at students, researchers, writers, and professionals who want private, low-effort capture of voice and other notes. As of mid-2026 it is in private beta.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Némos is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Némos |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | On-device voice memo recording and automatic speech-to-text transcription |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Local AI processing via Apple Intelligence Foundation Models (data stays on device) |
| Team usage | Automated quality management and scoring across all calls | Auto-formatting of recordings into summaries, meeting notes, bullets, email, or journal entries |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Full-text search across transcribed audio and other captured content |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Apple Watch voice recording and Siri voice command support |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Two-way sync with Apple Reminders, Calendar, Notes, Photos, Files, Maps, and iCloud |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Némos
Choose Némos if you need recording and transcribing in-person meetings or lectures on an iphone or apple watch — strengths include privacy-focused: voice transcription and ai run fully on-device, with no cloud upload.
Cresta
Némos
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Némos is strong for recording and transcribing in-person meetings or lectures on an iphone or apple watch. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Némos is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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