Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Mumble AI: A voice-first AI workspace for Mac that records meetings without a bot, transcribes audio, and turns conversations and dictation into structured notes. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Mumble AI when recording and transcribing meetings offline on a mac for privacy matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
A voice-first AI workspace for Mac that records meetings without a bot, transcribes audio, and turns conversations and dictation into structured notes.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Mumble AI is a voice-first workspace built for macOS that captures meetings, voice memos, and system-wide dictation, then turns spoken audio into structured, organized notes. Rather than sending a bot into a call, Mumble records directly from the Mac's system audio, so no extra participant appears in Zoom, Google Meet, Microsoft Teams, or Slack calls. It can auto-detect when a meeting starts via Google Calendar integration, display a live transcript with speaker labels during the conversation, and produce a summary with decisions and action items once the meeting ends. Beyond meetings, Mumble offers system-wide dictation that works in any text field, auto-organizing voice notes, and customizable templates for consistent note formatting. A notable feature is its dual processing approach: a cloud mode aimed at higher accuracy across many languages, and a fully local on-device mode where recording, transcription, speaker identification, and summarization run entirely on the Mac and work offline so audio never leaves the device. It is aimed at Mac users, including privacy-conscious professionals, who want hands-free capture and quick note generation. A companion iOS app, Mumble Note, syncs voice captures to the Mac. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Mumble AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Mumble AI |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Bot-free meeting capture recorded directly from Mac system audio |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Live transcript with speaker labels during the call |
| Team usage | Automated quality management and scoring across all calls | Automatic summaries with decisions and action items |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | 100% local on-device mode that works offline |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | System-wide dictation that works in any text field |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Customizable note templates and Google Calendar auto-detection |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Mumble AI
Choose Mumble AI if you need capturing structured notes from zoom, meet, teams, or slack calls without adding a bot — strengths include no bot joins the call, so meetings stay private and uninterrupted.
Cresta
Mumble AI
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Mumble AI is strong for capturing structured notes from zoom, meet, teams, or slack calls without adding a bot. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Mumble AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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