Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Mobvoi TicNote: Portable AI voice recorder device that records, transcribes, translates, and summarizes meetings, calls, and lectures. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Mobvoi TicNote when transcribing lectures and interviews for students and journalists matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Portable AI voice recorder device that records, transcribes, translates, and summarizes meetings, calls, and lectures.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Mobvoi TicNote is a slim, portable AI voice recorder device paired with a companion app and cloud service for capturing and processing spoken content. The hardware is a lightweight card-style recorder (with related earbud-style recording options) built with multiple microphones for clear capture of meetings, calls, lectures, and conversations. Its built-in AI assistant, Shadow, transcribes audio in real time across more than 120 languages and generates concise summaries, meeting minutes, and mind maps from what was recorded. The device is designed to let users stay present in a conversation while it handles note-taking automatically, and processed transcripts and summaries are accessible through the TicNote cloud platform. Because it is a dedicated wearable-style recorder rather than software that joins a video call, TicNote is well suited to capturing in-person meetings, phone calls, interviews, and classes. Mobvoi positions it for immigrants and international students, journalists and reporters, global business teams, creators and podcasters, students and researchers, and sales and marketing professionals who need reliable transcription and summarization on the go without depending on a laptop or a meeting bot. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Mobvoi TicNote is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Mobvoi TicNote |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Portable AI voice recorder hardware with multiple microphones |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Real-time transcription in 120+ languages |
| Team usage | Automated quality management and scoring across all calls | AI-generated summaries, meeting minutes, and mind maps |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Translation support across many languages |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Cloud platform for accessing transcripts and summaries |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Captures in-person meetings, calls, and lectures without a bot |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Mobvoi TicNote
Choose Mobvoi TicNote if you need recording and summarizing in-person meetings and phone calls — strengths include dedicated hardware captures in-person meetings and calls reliably.
Cresta
Mobvoi TicNote
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Mobvoi TicNote is strong for recording and summarizing in-person meetings and phone calls. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Mobvoi TicNote is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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