Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. MoAI Note: Korean AI meeting assistant that records, transcribes, and summarizes meetings with speaker separation, built by Furence Corp. in Seoul. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and MoAI Note when public-sector or regulated organizations needing on-premise meeting transcription matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Korean AI meeting assistant that records, transcribes, and summarizes meetings with speaker separation, built by Furence Corp. in Seoul.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
MoAI Note is an AI meeting assistant developed by the South Korean company Furence Corp. (based in Seoul) that records meetings, transcribes the audio, and automatically produces structured summaries. It is designed primarily around the Korean language and Korean business contexts, capturing audio either from in-person recordings or by connecting to online meeting platforms such as Zoom, Microsoft Teams, and Webex. The platform applies speaker diarization to attribute spoken segments to individual participants and supports speaker registration so recurring voices can be labeled. After a meeting, MoAI Note can generate summaries in several formats, including standard recaps, keyword-based notes, question-and-answer style notes, and to-do lists, and it offers translation across languages. A built-in MoAI Bot lets users query their meeting content conversationally using retrieval-augmented generation over stored transcripts. MoAI Note provides web, desktop, iOS, and Android applications, and offers an on-premise deployment option aimed at organizations with stricter security and data-residency requirements. It is suited to Korean teams, enterprises, and public-sector organizations that need accurate Korean meeting documentation. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); MoAI Note is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | MoAI Note |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Automatic recording and transcription of meetings with Korean-language focus |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Speaker diarization and speaker registration to label recurring participants |
| Team usage | Automated quality management and scoring across all calls | Multiple summary formats (standard, keyword, Q&A, to-do list) |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | MoAI Bot for querying meeting content via retrieval-augmented generation |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Integrations with Zoom, Microsoft Teams, and Webex |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | On-premise deployment option for enterprise security |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
MoAI Note
Choose MoAI Note if you need korean enterprises documenting internal and client meetings — strengths include strong focus on korean-language transcription and meeting documentation.
Cresta
MoAI Note
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while MoAI Note is strong for korean enterprises documenting internal and client meetings. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and MoAI Note is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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