Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Memoro: German, locally-running AI note-taker that records or uploads conversations and produces structured, searchable notes without a meeting bot. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Memoro when students and educators recording and summarizing lectures or sessions matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
German, locally-running AI note-taker that records or uploads conversations and produces structured, searchable notes without a meeting bot.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Memoro is an AI note-taking application operated by Memoro GmbH and is built and hosted in Germany. It lets users capture conversations and meetings by recording directly within the app or by uploading existing audio files such as MP3 or WAV, and it includes an offline mode option, so no bot needs to join a call as a participant. Memoro automatically transcribes audio across many languages and generates AI summaries, with speaker recognition for multiple participants. It structures and organizes the output, performs topic detection, and stores notes as searchable 'Memories,' and it offers customizable 'Blueprints,' which are templates tailored to different meeting or conversation types. Output can be exported to formats including Word, PDF, and Markdown, and full-text search lets users find content across past recordings. The product is available on iOS, Android, web, and desktop. Memoro emphasizes privacy and compliance for European users, stating GDPR compliance, German data storage, encryption in transit, and regular security audits. It is aimed at professionals and organizations in sectors such as education, office administration, and the trades who want a privacy-conscious way to capture spoken information. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Memoro is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Memoro |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Record in-app or upload audio files, with an offline mode |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Automatic transcription across many languages |
| Team usage | Automated quality management and scoring across all calls | AI summaries and speaker recognition for multiple speakers |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Customizable Blueprints (templates) for different conversation types |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Searchable 'Memories' with full-text search and topic detection |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Export to Word, PDF, and Markdown across iOS, Android, web, and desktop |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Memoro
Choose Memoro if you need privacy-sensitive professionals capturing meetings without a bot — strengths include made and hosted in germany with a privacy-first, bot-free local capture model.
Cresta
Memoro
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Memoro is strong for privacy-sensitive professionals capturing meetings without a bot. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Memoro is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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