Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. MeetRecord (Outdoo): MeetRecord (now branded Outdoo) is an AI revenue intelligence platform that records, transcribes, and analyzes sales calls to deliver coaching, call scoring, and AI roleplay for B2B sales teams. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and MeetRecord (Outdoo) when coaching reps with objective call scores and ai roleplay practice against buyer personas matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
MeetRecord (now branded Outdoo) is an AI revenue intelligence platform that records, transcribes, and analyzes sales calls to deliver coaching, call scoring, and AI roleplay for B2B sales teams.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
MeetRecord, which has rebranded to Outdoo, is an AI revenue intelligence and conversation intelligence platform built for customer-facing B2B sales and revenue teams. It records and transcribes live video calls and meetings, then generates AI summaries with suggested next steps, sentiment analysis, and objective call scoring on areas like discovery, qualification, and negotiation. The platform analyzes conversations across won and lost deals to surface buyer intent, common objections, and competitor mentions, and rolls this into deal health scoring, pipeline visibility, and real-time alerts when deals stall. A distinctive feature is turning real call recordings into adaptive AI roleplay scenarios, letting reps practice against AI buyer personas and receive instant feedback on tone and objection handling. It connects to meeting tools (Zoom, Google Meet, Microsoft Teams) and CRMs (Salesforce, HubSpot, Zoho, Pipedrive), plus Slack. Pricing is not published publicly and is offered through custom Starter, Pro, and Enterprise tiers, with a demo and free trial available. It targets sales, enablement, and support teams.
Best suited for
Cresta is a free tier with paid upgrades (freemium); MeetRecord (Outdoo) is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | MeetRecord (Outdoo) |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | AI call summaries with suggested next steps and sentiment analysis |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Records and transcribes live sales calls and video meetings |
| Team usage | Automated quality management and scoring across all calls | Automated call scoring on discovery, qualification, and negotiation |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | AI roleplay built from real call recordings with buyer personas |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Deal health scoring, pipeline insights, and real-time stall alerts |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Integrations with Zoom, Google Meet, Microsoft Teams, Salesforce, HubSpot, Zoho, and Slack |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
MeetRecord (Outdoo)
Choose MeetRecord (Outdoo) if you need recording and analyzing b2b sales calls to identify objections, risks, and buyer intent — strengths include combines conversation intelligence with coaching and ai roleplay in one platform.
Cresta
MeetRecord (Outdoo)
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while MeetRecord (Outdoo) is strong for recording and analyzing b2b sales calls to identify objections, risks, and buyer intent. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and MeetRecord (Outdoo) is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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