Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. MeetMinutes: An AI notetaker that records, transcribes, and summarizes online and offline meetings across major platforms with multilingual support. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and MeetMinutes when capturing and summarizing multilingual or mixed-language meetings matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
An AI notetaker that records, transcribes, and summarizes online and offline meetings across major platforms with multilingual support.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
MeetMinutes is an AI-powered notetaker that records, transcribes, and summarizes both online and offline meetings. It integrates with major meeting platforms including Google Meet, Microsoft Teams, and Zoom, and syncs with Google Calendar and Microsoft Calendar so meetings can be captured automatically as they are scheduled. A notable emphasis is multilingual transcription, with the company describing support for multiple languages within the same meeting. After a meeting, MeetMinutes produces AI summaries and converts discussion into action items that can be pushed into compatible to-do tools. It offers search across meetings to locate specific words and timestamps, and a chat interface that lets users query their meetings through an AI assistant. The platform emphasizes data protection with GDPR compliance, encrypted storage, and secure transmission. MeetMinutes is oriented toward enterprises and teams seeking to reduce manual note-taking and standardize meeting documentation, and it states that it is used by a range of larger organizations. It suits teams that hold meetings across several platforms and need consistent, searchable summaries and action-item tracking. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); MeetMinutes is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | MeetMinutes |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Records, transcribes, and summarizes online and offline meetings |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Integrations with Google Meet, Microsoft Teams, and Zoom |
| Team usage | Automated quality management and scoring across all calls | Google and Microsoft calendar sync for automatic capture |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Multilingual transcription, including multiple languages in one meeting |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Action items that export to compatible to-do tools |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Search across meetings by word and timestamp, plus an AI chat interface |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
MeetMinutes
Choose MeetMinutes if you need teams running meetings across zoom, teams, and google meet — strengths include strong multilingual support, including mixed-language meetings.
Cresta
MeetMinutes
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while MeetMinutes is strong for teams running meetings across zoom, teams, and google meet. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and MeetMinutes is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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