Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. MeetMinder: Free, open-source, local-first AI meeting assistant that captures dual audio, transcribes in real time with local Whisper, and surfaces AI guidance through an invisible overlay. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and MeetMinder when getting contextual ai prompts during live calls without revealing an overlay on screen shares matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Free, open-source, local-first AI meeting assistant that captures dual audio, transcribes in real time with local Whisper, and surfaces AI guidance through an invisible overlay.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
MeetMinder is a free, open-source, local-first AI meeting assistant that captures, transcribes, and maps meeting discussions in real time. It records system audio and microphone input separately and transcribes them live, with the option to run a local Whisper model fully offline for privacy. AI assistance is provided through hotkey-triggered insights and can be powered by local models through Ollama or by cloud providers such as OpenAI, Azure OpenAI, and Google Gemini, giving users a choice between fully private and cloud-augmented setups. A knowledge base lets users upload documents and parse a resume or user profile so the assistant can give contextual, relevant guidance, and a topic graph helps track agenda items and the flow of discussion. The interface is designed to stay out of the way: it appears as a small horizontal overlay bar that does not show up in screen shares, which suits live calls and interviews. MeetMinder is released under the MIT License on GitHub and is actively maintained, with builds for Windows, macOS, and Linux and two interface options, a PyQt5 desktop UI and a lighter recommended web-based version. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); MeetMinder is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | MeetMinder |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Real-time dual-audio transcription capturing system and microphone audio separately |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Local Whisper transcription for fully offline operation |
| Team usage | Automated quality management and scoring across all calls | AI insights via local Ollama models or cloud providers (OpenAI, Azure OpenAI, Gemini) |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Knowledge base with document upload and resume/profile parsing for contextual assistance |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Topic graph for agenda tracking and discussion mapping |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Invisible overlay bar that does not appear in screen shares |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
MeetMinder
Choose MeetMinder if you need private, offline real-time transcription of meetings and interviews — strengths include free and open source under the mit license.
Cresta
MeetMinder
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while MeetMinder is strong for private, offline real-time transcription of meetings and interviews. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and MeetMinder is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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