Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. MeetingsAI: Privacy-first AI meeting assistant that transcribes and summarizes meetings, with on-device processing that works offline. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and MeetingsAI when capturing interviews and voice messages on a phone, including offline matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Privacy-first AI meeting assistant that transcribes and summarizes meetings, with on-device processing that works offline.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
MeetingsAI is a mobile-first AI meeting assistant that records, transcribes, and summarizes meetings, interviews, calls, and voice messages, then extracts action items and to-dos from the results. Its distinguishing angle is a privacy-first design: it offers an on-device private AI mode that can run offline so audio never leaves the device, alongside an optional cloud AI mode for maximum accuracy. The app provides speaker identification, real-time translation across many languages, and a meeting chatbot that lets users query past discussions. Content can be brought in through audio and video file uploads, and recordings can be organized into folders for later reference. MeetingsAI works alongside common conferencing platforms such as Zoom, Google Meet, Microsoft Teams, and Webex through recorded-meeting imports rather than as a join-the-call bot, which suits sensitive or confidential conversations. Available for iOS and Android, it targets professionals who want meeting documentation while retaining control over where their data is processed. The product is actively maintained, with current pricing tiers, app-store listings, and supporting blog content, positioning it as a niche, privacy-oriented alternative to cloud-only note-takers. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); MeetingsAI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | MeetingsAI |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | On-device private AI transcription with offline capability |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Optional cloud AI mode for higher accuracy |
| Team usage | Automated quality management and scoring across all calls | AI summaries and automatic action-item extraction |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Speaker identification and real-time translation across many languages |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Meeting chatbot to query past discussions |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Audio and video file uploads with folder-based organization |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
MeetingsAI
Choose MeetingsAI if you need transcribing and summarizing meetings where data privacy is a priority — strengths include on-device, offline mode keeps sensitive audio off external servers.
Cresta
MeetingsAI
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while MeetingsAI is strong for transcribing and summarizing meetings where data privacy is a priority. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and MeetingsAI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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