Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Meetingnotes: Free, open-source macOS AI notetaker that records mic and system audio locally, transcribes, and summarizes meetings using your own OpenAI API key. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Meetingnotes when individuals who prefer paying per-use api costs over subscriptions matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Free, open-source macOS AI notetaker that records mic and system audio locally, transcribes, and summarizes meetings using your own OpenAI API key.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Meetingnotes is a free, open-source AI meeting notetaker for macOS created and maintained by developer Owen Gretzinger. It is designed for professionals who want private meeting notes without recurring subscription costs. The app captures both microphone and system audio directly on the user's Mac, so it works across any meeting platform without adding a bot to the call. It then provides a live transcript and generates AI-enhanced summaries that combine the transcript with any manual notes the user takes during the meeting. Transcription and summarization run through the user's own OpenAI API key, meaning users pay only for the API usage they consume rather than a flat subscription, and meeting data stays stored locally on the device. The source code is published on GitHub under the LGPL-3.0 license, so it can be inspected, modified, and contributed to. The project lists integrations such as Slack and Notion, with additional features in development. Meetingnotes is best for engineers and individuals who want a lightweight, transparent, bring-your-own-key meeting notetaker that keeps their data on their own machine. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Meetingnotes is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Meetingnotes |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Captures both microphone and system audio on macOS |
| Standout feature | Conversation intelligence analyzing 100% of interactions | No meeting bot required to join calls |
| Team usage | Automated quality management and scoring across all calls | Live transcription plus AI-generated summaries |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Bring-your-own OpenAI API key cost model |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Local storage of meeting data |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Open-source codebase on GitHub (LGPL-3.0) |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Meetingnotes
Choose Meetingnotes if you need engineers wanting a free, transparent meeting notetaker — strengths include free and open source with a transparent codebase.
Cresta
Meetingnotes
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Meetingnotes is strong for engineers wanting a free, transparent meeting notetaker. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Meetingnotes is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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