Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. MeetingJuice: AI notetaker built for Google Meet, distributed as a Chrome extension and Google Workspace Marketplace add-on, that transcribes calls and generates summaries and action items. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and MeetingJuice when capturing meetings automatically when the organizer cannot attend matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI notetaker built for Google Meet, distributed as a Chrome extension and Google Workspace Marketplace add-on, that transcribes calls and generates summaries and action items.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
MeetingJuice is an AI notetaker designed specifically for Google Meet and distributed both as a Chrome extension and as a Google Workspace Marketplace add-on. After installation, it captures meeting conversations in real time, attributes speech to individual speakers, and produces transcripts that can be reviewed, searched, and exported. Once a meeting ends, MeetingJuice generates AI summaries in multiple formats (such as a brief overview or detailed minutes) and extracts action items and decisions so teams do not have to type notes during the call. The tool integrates tightly with the Google ecosystem, allowing users to export results to Google Docs, Gmail drafts, and Slack, and offers custom templates so teams can standardize how summaries are formatted. Because it is available as a Workspace add-on, a bot can join and capture a meeting even when the organizer is absent, while the Chrome extension supports live capture when the user is present. It supports transcription across many languages and offers full-text search across transcripts and meeting metadata, making it suited to teams that run most of their meetings inside Google Meet. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); MeetingJuice is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | MeetingJuice |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Real-time transcription with per-speaker attribution for Google Meet |
| Standout feature | Conversation intelligence analyzing 100% of interactions | AI-generated summaries in multiple formats (overview, detailed minutes) |
| Team usage | Automated quality management and scoring across all calls | Automatic action item and decision extraction |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | One-click export to Google Docs, Gmail drafts, and Slack |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Available as both a Chrome extension and a Google Workspace Marketplace add-on |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Custom summary templates and full-text search across transcripts |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
MeetingJuice
Choose MeetingJuice if you need teams that run most meetings in google meet and want notes exported into google docs and gmail — strengths include deep, native integration with google meet and google workspace apps.
Cresta
MeetingJuice
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while MeetingJuice is strong for teams that run most meetings in google meet and want notes exported into google docs and gmail. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and MeetingJuice is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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