Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Meeting Transcriber: Open-source, local-first macOS app that auto-records Teams, Zoom, and Webex calls and transcribes, diarizes, and summarizes them entirely on-device. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Meeting Transcriber when recording and summarizing teams, zoom, or webex calls without inviting a cloud meeting bot matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Open-source, local-first macOS app that auto-records Teams, Zoom, and Webex calls and transcribes, diarizes, and summarizes them entirely on-device.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Meeting Transcriber is an open-source, local-first meeting transcriber for macOS, distributed under the MIT license and developed in the open on GitHub (pasrom/meeting-transcriber) with its own product site at meetingtranscriber.app. It runs as a menu bar application that automatically detects and records calls on Teams, Zoom, and Webex, capturing the meeting app's audio and your microphone as separate tracks so that transcription and speaker separation stay clean. Transcription happens fully on-device using one of three selectable speech-recognition engines: WhisperKit (covering 99+ languages), Parakeet TDT v3 (25 European languages with a small, fast model), or Qwen3-ASR (30 languages, requiring macOS 15+). It performs dual-track diarization and can recognize recurring speakers by storing voice embeddings across meetings and matching them with cosine similarity. After a meeting, it can generate a structured Markdown protocol containing a summary, participants, topics discussed, decisions, tasks, open questions, and the full transcript, using either the Claude Code CLI, any OpenAI-compatible endpoint such as Ollama or LM Studio, or a transcript-only mode with no LLM. Because everything runs locally, audio, transcripts, and summaries stay on the user's Mac. It installs via Homebrew Cask and requires macOS 14.2 or later. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Meeting Transcriber is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Meeting Transcriber |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Automatic recording of Teams, Zoom, and Webex meetings via a macOS menu bar app |
| Standout feature | Conversation intelligence analyzing 100% of interactions | On-device transcription with selectable engines: WhisperKit, Parakeet TDT v3, or Qwen3-ASR |
| Team usage | Automated quality management and scoring across all calls | Dual-track diarization with separate app and microphone tracks for clean speaker separation |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Recurring-speaker recognition using stored voice embeddings matched by cosine similarity |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Structured Markdown protocols (summary, participants, topics, decisions, tasks, open questions, transcript) |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Pluggable summarization backends: Claude Code CLI, OpenAI-compatible APIs (Ollama, LM Studio), or transcript-only |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Meeting Transcriber
Choose Meeting Transcriber if you need privacy-conscious professionals who want meeting transcripts and notes kept on their own mac — strengths include fully open source under the mit license with development in the open on github.
Cresta
Meeting Transcriber
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Meeting Transcriber is strong for privacy-conscious professionals who want meeting transcripts and notes kept on their own mac. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Meeting Transcriber is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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