Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. MeetFlow: Norwegian-built AI meeting assistant with Nordic-language transcription, agenda suggestions and decision tracking. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and MeetFlow when tracking decisions and follow-up tasks across recurring meetings matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Norwegian-built AI meeting assistant with Nordic-language transcription, agenda suggestions and decision tracking.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
MeetFlow is an AI meeting assistant developed by a Norwegian company that goes beyond plain transcription to act as an active meeting helper. It transcribes meetings and produces structured summaries and takeaways, while also offering features such as agenda suggestions drawn from prior meetings, decision and task tracking with deadline reminders, and language and sentiment analysis. The platform supports a dozen languages including Norwegian, Swedish and Danish, and can recognize multiple languages used within a single meeting, which suits Nordic teams that mix languages. MeetFlow markets GDPR-conscious, security-minded operation aimed at Nordic businesses, and provides industry-tailored variants for areas such as sales, healthcare and education. A free trial is available without requiring a credit card. The product positions itself as a meeting-intelligence layer that builds a project history and knowledge base over time rather than only delivering a one-off transcript, making it most relevant to Norwegian and broader Nordic organizations that want native-language meeting support combined with ongoing tracking of decisions and follow-ups across recurring meetings. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); MeetFlow is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | MeetFlow |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Transcription with Nordic-language support (Norwegian, Swedish, Danish) |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Multi-language recognition within a single meeting |
| Team usage | Automated quality management and scoring across all calls | Structured summaries and takeaways |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Agenda suggestions based on meeting history |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Decision and task tracking with deadline reminders |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Language and sentiment analysis |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
MeetFlow
Choose MeetFlow if you need transcribing and summarizing norwegian, swedish or danish meetings — strengths include built by a norwegian company with native nordic-language focus.
Cresta
MeetFlow
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while MeetFlow is strong for transcribing and summarizing norwegian, swedish or danish meetings. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and MeetFlow is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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