Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. meetergo: German GDPR-focused scheduling platform whose meetergo Log component adds local, bot-free meeting transcription and AI-generated minutes. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and meetergo when recording and summarising meet, zoom or teams calls without a visible bot matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
German GDPR-focused scheduling platform whose meetergo Log component adds local, bot-free meeting transcription and AI-generated minutes.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
meetergo is a German platform from meetergo GmbH, based in Monheim am Rhein, that combines appointment scheduling with meeting productivity tools and a strong emphasis on data sovereignty. While its core is GDPR-compliant scheduling and video conferencing, meetergo also offers meetergo Log, a desktop application focused on meeting transcription and AI-generated minutes. meetergo Log records meetings from Google Meet, Zoom and Microsoft Teams locally, processing audio on the user's device with local AI models rather than uploading streams to external servers, so participants do not see a separate recording bot in the call. It transcribes in real time, supports 40+ languages with automatic detection, and generates structured minutes that capture decisions and tasks, with full-text search across past transcripts and the ability to import existing audio files. The desktop app runs on macOS and Windows, with Linux noted as planned. meetergo positions itself as solving the two-app problem by uniting scheduling and meeting notes in one ecosystem, with company data stored on servers in Europe. As of 2025/2026 the official website resolves to a live, actively developed product. It suits European teams that want scheduling plus privacy-first local meeting transcription from a single German vendor. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); meetergo is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | meetergo |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | meetergo Log desktop app for local, bot-free meeting transcription |
| Standout feature | Conversation intelligence analyzing 100% of interactions | On-device AI processing of recordings rather than uploading audio to the cloud |
| Team usage | Automated quality management and scoring across all calls | Real-time transcription with 40+ languages and auto-detection |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | AI-generated structured minutes capturing decisions and tasks |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Full-text search across past transcripts and audio file import |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Integrated scheduling and video-conferencing within the same platform |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
meetergo
Choose meetergo if you need european teams wanting gdpr-focused scheduling plus local meeting transcription — strengths include local, bot-free recording with a privacy-first, german/eu data approach.
Cresta
meetergo
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while meetergo is strong for european teams wanting gdpr-focused scheduling plus local meeting transcription. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and meetergo is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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