Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Maier Huiji: Chinese AI meeting and office assistant from AISpeech offering real-time recording, transcription, and AI summaries. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Maier Huiji when recording and reviewing online courses and lectures matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Chinese AI meeting and office assistant from AISpeech offering real-time recording, transcription, and AI summaries.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Maier Huiji (麦耳会记) is an AI office and meeting assistant developed by AISpeech (思必驰科技股份有限公司), a Chinese intelligent speech and language technology company. The product is built on AISpeech's full-stack conversational speech technology and is designed for office meetings, online classes, interviews, and client conversations. It records and transcribes speech in real time, letting users capture key information as a conversation happens, and synchronizes audio and text across PC and mobile through cloud storage so notes can be reviewed anywhere. Transcription supports Mandarin, Cantonese, Sichuanese, and English, and the system can automatically distinguish between different speakers. Beyond live capture, it transcribes uploaded audio and video files, generates AI full-text summaries, supports AI-assisted writing, records remote meetings, and provides real-time caption translation. Higher-tier features such as AI summaries, key-point extraction, and to-do generation require a membership. The product also integrates with AISpeech's own AI microphone speakers (such as the M4, M6, and M12) for directional pickup and noise reduction to improve recording clarity and transcription accuracy. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Maier Huiji is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Maier Huiji |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Real-time recording with live speech-to-text transcription |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Transcription of uploaded audio and video files |
| Team usage | Automated quality management and scoring across all calls | AI full-text summaries and key-point extraction |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Automatic speaker separation |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Multi-language transcription including Mandarin, Cantonese, Sichuanese, and English |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Real-time caption translation and remote meeting recording |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Maier Huiji
Choose Maier Huiji if you need capturing and summarizing internal and remote business meetings — strengths include backed by aispeech, an established chinese speech-technology company.
Cresta
Maier Huiji
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Maier Huiji is strong for capturing and summarizing internal and remote business meetings. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Maier Huiji is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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