Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Ma Synthèse: A sovereign French SaaS by GetCaaS that transcribes meetings and automatically generates structured minutes, assigned tasks, and follow-ups, with all data hosted in France. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Ma Synthèse when documenting internal team meetings with auto-assigned tasks and reminders matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
A sovereign French SaaS by GetCaaS that transcribes meetings and automatically generates structured minutes, assigned tasks, and follow-ups, with all data hosted in France.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Ma Synthèse is a French SaaS application from GetCaaS that automates meeting documentation through a three-step process: it captures and transcribes spoken exchanges, organizes the discussion by topic and by speaker, then generates a clear, structured meeting report. Each report surfaces decisions and important points and produces an action list assigned to individual participants, with the tool able to send those tasks out and remind people who forget them. Its defining angle is data sovereignty: the service runs on French infrastructure (Scaleway) using Mistral AI, keeps data in France, and is positioned as a GDPR-compliant alternative for organizations with strict confidentiality needs. It targets municipal councils, public bodies and law enforcement, as well as legal and medical professionals. Pricing is usage-based, calculated from meeting hours multiplied by the number of licenses, with one free hour per month per organization and no commitment; organizations above thirty licenses get a custom quote. Announced in June 2026, it was selected to present at VivaTech 2026.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Ma Synthèse is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Ma Synthèse |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Automatic transcription of meeting audio into text |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Speaker identification, organizing the discussion by who spoke |
| Team usage | Automated quality management and scoring across all calls | Structured meeting minutes that surface decisions and key points |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Automatic action-item list with tasks assigned to each participant |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Task dispatch and reminders to participants who forget follow-ups |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Sovereign French hosting (Scaleway + Mistral AI) with GDPR compliance |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Ma Synthèse
Choose Ma Synthèse if you need generating official minutes and action items for municipal council and public-body meetings — strengths include data sovereignty: french-hosted infrastructure and eu data-protection compliance, suited to confidential public-sector use.
Cresta
Ma Synthèse
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Ma Synthèse is strong for generating official minutes and action items for municipal council and public-body meetings. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Ma Synthèse is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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